1. Introduction & Scope
This Privacy Policy applies to CMW Casino (cmwcasino.org) and all of its associated services. By using our website, opening an account, or playing any game, you agree to this Privacy Policy.
CMW Casino believes every player's personal information is a valuable asset. We use it solely to improve your experience and meet our legal obligations. Selling your data to any third party is strictly against our policy.
This Privacy Policy has been prepared in accordance with Bangladeshi law and international data protection standards. We will notify you in advance of any changes.
2. What Information We Collect
CMW Casino may collect the following types of information from you:
2.1 Identity Information
- Full Name & Date of Birth
- National ID or Passport Number
- Email Address & Phone Number
- Current Address & Country
2.2 Financial Information
- Mobile Banking, Nagad, or Rocket Account Number (for verification purposes only)
- Deposit & Withdrawal Transaction History
- Balance Information & Payment Methods
2.3 Technical Information
- IP Address & Device Type
- Browser Version & Operating System
- Login Time & Gaming Session Data
- Cookies & Tracking Information
2.4 Gaming Behaviour Data
- Game History & Bet Amounts
- Preferred Games & Promotion Usage
- Win & Loss Records
3. How We Collect Information
CMW Casino collects information through several methods. The primary ones are:
| Sources of Collection | Type of Data | Purpose |
|---|---|---|
| Registration Form | Name, Email, Phone, Date of Birth | Account Creation & Verification |
| KYC Process | ID Document, Proof of Address | Identity Verification |
| Payment Gateway | Transaction Records | Deposit & Withdrawal Processing |
| Cookies & Trackers | Browsing & Device Information | Service Improvement |
| Support Chat | Conversation Records | Troubleshooting |
4. How We Use Your Information
CMW Casino uses your personal information only for specific, legitimate purposes. We never use data beyond what is necessary.
- Account Management: To create, secure, and maintain your account.
- Identity Verification: To complete the KYC process in compliance with legal requirements.
- Payment Processing: To process deposits and send withdrawals.
- Contact: To send important updates, promotions, and support messages.
- Responsible Gaming: To detect unusual gaming behaviour and provide protection.
- Fraud Prevention: To detect and prevent suspicious transactions and fraudulent activity.
- Service Improvement: To analyze and improve your gaming experience.
- Legal Compliance: To meet regulatory requirements.
5. Sharing Information with Third Parties
CMW Casino does not sell your information. However, limited data may be shared with trusted partners in specific circumstances:
- Payment Processors: To process transactions via payment gateways such as Mobile Banking, Nagad, and Rocket.
- IT Service Providers: For secure server operations and data backup.
- Audit & Compliance: To meet the requirements of licensing authorities.
- Law Enforcement Agencies: In the event of a court order or government directive.
All third-party partners operate under strict confidentiality agreements and are not permitted to use your information for any other purpose.
6. Cookies Policy
CMW Casino uses cookies on its website to make your experience smoother and more secure. Cookies are small data files stored in your browser.
6.1 Essential Cookies
These cookies are essential for the website to function. They are used to maintain login sessions, store security tokens, and similar tasks. These cookies cannot be disabled.
6.2 Analytical Cookies
Used to understand which pages on the website receive the most traffic and where issues may exist. This information is completely anonymous.
6.3 Cookie Controls
You can delete or block cookies at any time through your browser settings. However, some features may become limited.
7. Security Measures
CMW Casino uses industry-standard security technologies to protect your information. The key components of our security framework include:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall Protection: A multi-layered firewall blocks unauthorized access.
- Two-Factor Authentication: An extra layer of security at login.
- Regular Audits: Third-party security experts conduct regular system audits.
- Data Masking: Sensitive information (such as payment numbers) is masked before being stored.
8. Data Retention Periods
CMW Casino does not retain your information longer than necessary. Retention periods vary depending on the type of data:
- Account Information: For the duration the account is active, and 5 years after closure.
- Financial Transaction Records: Up to 7 years as required by law.
- Support Conversations: 2 years after resolution.
- Technical Logs: Up to 1 year.
- KYC Documents: 5 years after account closure.
After the designated retention period, data is securely deleted or anonymized so that you can no longer be identified.
9. Your Rights
Under the Privacy Policy, every CMW Casino user has the following rights:
10. Protection of Minors' Data
CMW Casino strictly does not provide any services to individuals under the age of 18. We do not knowingly collect information from minors. Age is verified at registration, and additional verification may be requested in cases of suspicion.
If we discover that any information from a minor has been collected inadvertently, the account will be closed and the data permanently deleted.
11. Changes to the Privacy Policy
CMW Casino reserves the right to update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of this page will be revised accordingly.
- A notice will be sent to your registered email for any significant changes.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
12. Contact
For any questions or requests regarding the Privacy Policy, please contact our support team. We are available 24/7 to assist you.